I have been working as a service design researcher for almost ten years in governmental organisations. But since I tracked a month of my own digital relation with ‘the government’ I have a new look on how government services should be designed. In my talk I’m going to take you on a trip through the complex world of digital governmental services and how democratic principles and user research should complement each other. You will have a new look on service design and front end interaction and you will realise that working in design might even be more political than being a member of parliament.
Slides: https://noti.st/maikeklip/8dN4wc/slides
About Maike: https://klipklaar.nl
Follow Maike: https://twitter.com/manuelame
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